FAQ
Answers before you ask.
A few things buyers usually want to know before starting. If yours is not here, send it to us — we answer directly.
Sourcing & minimums
Can you source products outside your listed categories?
Yes. The categories on our site describe where we are strongest, not everything we do. Send the product and application — if the process can be made clean, we will work it.
Is there a minimum order quantity?
It depends on the product and the production process. For many lines we can arrange a small first order or sample run so you can validate before scaling.
How do you decide which factories to work with?
By fit with your application first — capability, then commercial terms — and by what we can verify on site. We do not work from a fixed supplier list alone.
Samples & quality
Can I get a sample before committing?
Yes. We agree the sample or trial scope up front, including what the acceptance criteria are, so the sample answers a real question rather than just being a box checked.
What quality checks do you actually run?
Whatever is agreed as the acceptance point for your order — from in-process checks to final inspection — reported with photos and clear pass or fail against the agreed criteria.
Do you work to our specification or third-party standards?
Your specification is the contract. Where an independent standard or certification is required, we agree the issuing body and testing plan before production starts.
Payment, shipping & service
How are payment terms handled?
We work within commercial terms agreed between you, us and the factory for each order. Because we are on the ground, we keep the payment schedule tied to verifiable milestones rather than blind dates.
How do you handle shipping and export documents?
We coordinate inspection, consolidation, export documents and shipment against your destination. For most destinations we work with your freight forwarder or ours, whichever is cleaner.
How long does a typical project take?
It depends on the product and the timeline you need. We set an agreed schedule at the brief stage and flag risks early, so timing does not become a surprise.
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